Citizen engagement

Good Call: Residential Leak Alerts Enhance Customer Service

Sun, 2015-06-14 12:15 -- SCC Staff

When Kansas City Board of Public Utilities installed a water and electric AMI system in 2013, in addition to improving service and reliability, they hoped to empower customers to be wiser energy and water consumers. That goal prompted staff to make residential leak detection a priority; read how they did it in this Elster case study.